How to Order - Frequently Asked Questions
What payment options are available?
Orders are processed through MyCommerce.com, which accepts different types of payment: credit card, PayPal, bank/wire transfer with invoice, and more. All available payment options are listed on the secure order page.
How do I get my order delivered?
We use Electronic Software Distribution (ESD) model. This means that you will be able to download the product from our server as soon as the payment is processed. You will receive an email with your license key along with the installation instructions . Besides, you can also order a backup CD to be delivered to you by mail for a small extra fee. Check Add a Backup CD of your order in the online order form.
How long does it take to deliver the software?
The registration email usually arrives within a few minutes after the payment is processed. If there seems to be a delay, we recommend that you check your spam folder, or contact Customer Service and provide your order ID.
How long will it take to get a reply from Support if I have a problem?
Generally you will get a response within a few hours, or immediately. We will definitely reply to you within one business day, except for weekends and public holidays.
Have a question?
Send a message to our Support Team - they're always there to help you!